Terms of Service

1. Agreement to Terms

By accessing or using the FixrQuote AI by Arj Automate ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use the Service. These Terms constitute a legally binding agreement between you ("the User", "you") and the operator of the Service ("we", "us", "our").

These Terms are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

2. Description of Service

The Service is a cloud-based quotation management platform designed for building, mechanical, electrical, and plumbing (MEP) contractors operating in the United Kingdom. It enables users to generate AI-assisted quotations, manage rate libraries and pricing profiles, produce branded PDF documents, and share quotes with clients.

The Service is intended for business use only. By using the Service, you confirm that you are using it in the course of a trade, business, or profession, and not as a consumer.

3. Subscription Plans and Payment

The Service is offered on the following subscription tiers:

Subscription fees are billed monthly in advance. All prices are exclusive of VAT unless otherwise stated. We reserve the right to change pricing with 30 days' written notice. Continued use of the Service after a price change constitutes acceptance of the new price.

Payments are processed by our third-party payment provider (Stripe). We do not store your card details. By providing payment details, you authorise us to charge the applicable subscription fee on a recurring monthly basis until you cancel.

4. Cancellation and Refunds

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you will retain access to the Service until that date. We do not offer pro-rata refunds for unused portions of a billing period.

If you believe you have been charged in error, please contact us within 14 days of the charge. We will investigate and, where appropriate, issue a refund at our discretion.

5. Acceptable Use

You agree to use the Service only for lawful purposes. You must not:

• Use the Service to generate fraudulent, misleading, or deceptive quotations.
• Attempt to reverse-engineer, decompile, or extract the source code of the Service.
• Use automated tools to scrape, crawl, or extract data from the Service.
• Attempt to gain unauthorised access to any part of the Service or its infrastructure.
• Upload or transmit malicious code, viruses, or any content that is unlawful, harmful, or offensive.
• Resell, sublicense, or otherwise make the Service available to third parties without our written consent.
• Use the Service in a way that could damage, disable, or impair its performance.

We reserve the right to suspend or terminate your account immediately if we reasonably believe you are in breach of this clause.

6. AI-Generated Content

The Service uses artificial intelligence to assist in generating quotation content, including scope of works descriptions and line item suggestions. You acknowledge that:

• AI-generated content is provided as a starting point and may not be accurate, complete, or appropriate for every situation.
• You are solely responsible for reviewing, editing, and approving all quotation content before sending it to clients.
• We make no warranty that AI-generated content is fit for any particular purpose or that it will meet your professional obligations.
• You must not rely on AI-generated content as professional advice (legal, financial, engineering, or otherwise).

7. Intellectual Property

All intellectual property rights in the Service (including software, design, trademarks, and documentation) are owned by or licensed to us. Nothing in these Terms grants you any rights in the Service other than the limited right to use it in accordance with these Terms.

You retain ownership of all content you upload or create using the Service, including your rate library, pricing profiles, company branding, and quote data. By using the Service, you grant us a limited licence to process and store that content solely for the purpose of providing the Service to you.

8. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of profits, loss of data, loss of business, or reputational damage.

Our total aggregate liability to you in connection with the Service shall not exceed the total subscription fees paid by you in the 12 months preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

9. Service Availability

We aim to provide a reliable Service but do not guarantee 100% uptime. We may suspend or restrict access to the Service for maintenance, security, or operational reasons, and will endeavour to give reasonable advance notice where possible. We shall not be liable for any loss arising from unavailability of the Service.

10. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, if you breach these Terms or if we are required to do so by law. Upon termination, your right to use the Service ceases immediately. Clauses relating to intellectual property, limitation of liability, and governing law shall survive termination.

You may terminate your account at any time by cancelling your subscription and contacting us to request deletion of your data.

11. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by displaying a notice within the Service or by email at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.